The analysis of the structure of complaints for individual banking products and services from a survey by the National Bank shows that last year complaints about debit and credit cards prevailed, with a share of 36.6 percent, the majority of which related to the amount and calculation of fees and functionality of the service.
The following are: consumer credit complaints with 10 percent, employee behavior with 9.3 percent, transactional accounts with 8.5 percent, most of which relate to complaints (for example, orders), compensation and other aspects; for electronic and mobile banking with 8.2 percent, and mostly for functionality of the service.
