Two-thirds of citizens have never used a digital administrative service, nearly 60 percent prefer to receive services at the counter rather than online, according to the latest public opinion survey conducted by the Skopje Institute for Political Research for Detektor. According to the survey, 58.2 percent of citizens, if they need a certain service, prefer to do it in person at the counter. Only 33.9 percent of citizens say that if they could, they would get thing done online.
As expected, senior citizens have more resistance to computers. Among those over 60, only 19.1 percent would complete the service online, while among citizens aged 18 to 50, the percentage of respondents who said they prefer to receive services online is around 44 percent.