Ombudsman receives complaints from citizens relating to replacement of personal documents


The Ombudsman has received complaints from citizens regarding the travel documents that must be replaced with the country’s new constitutional name by February 12, 2024. Complaints were mainly regarding impossibility of making an appointment for issuance of documents and the fee for replacing the documents. Complaints have also arrived after the holidays that citizens could not get the new documents within eight days.

Ombudsman Naser Ziberi said the Ministry of Interior will be called to explain the delay in the issuance of documents. Ziberi claims that there is a lack of application forms for bilingual travel documents, and he thinks this is the case for the rest of the documents as well.

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