Up to 32.32 percent of Macedonian citizens have used e-government services. The most common e-government services used by Macedonian citizens are downloading or printing official forms (17.11%), requesting official documents or certificates (15.44%), accessing public databases or registers (12.94%) and accessing personal information (10.96%), according to Eurostat data.
Compared to the countries in the region, the most e-government services were used by citizens in Greece (71.99%), Croatia (65.68%), Serbia (64.23%), Montenegro (52.39%), Bosnia and Herzegovina (37.87%) and Bulgaria (35.95). There is no data for Albania and Kosovo.
Macedonian Minister of Digital Transformation Stefan Andonovski recently informed that the Service Portal is achieving record results and is becoming a central point for electronic services for citizens.
According to 2025 data, the Service Portal achieved a 290% growth in issued services and a 166% growth in users. This, according to Andonovski, is a clear indicator that citizens recognize, accept and increasingly use the Portal, which he emphasizes is a dynamic platform that generates 3 to 4 new services per month.
